FAQ

Absolutely! Mustafa Jewellery specialises in providing exquisite jewellery for special occasions like weddings, engagements, and other memorable events. Explore our collection to discover the perfect piece that symbolises your love and celebrations.

Yes, the diamonds at Mustafa Jewellery are certified. We source our diamonds from trusted and reputable suppliers who adhere to the highest industry standards.

Our diamonds are accompanied by diamond grading certificates from renowned gemological laboratories, such as the International Gemological Institute (IGI) India.

These certificates provide detailed information about the diamond’s cut, clarity, colour, carat weight, and other relevant characteristics. We prioritise transparency and ensure that our customers receive genuine and ethically sourced diamonds of exceptional quality.

Certainly! All our jewellery pieces are meticulously certified and hallmarked, ensuring their authenticity, quality, and compliance with industry standards.

Yes, we provide a certificate of authenticity for our products, only for platinum, diamonds and other loose precious stones. However, please note that this certificate is not provided for jewellery set with precious stones.

We currently only offer ring sizes that are listed on our website. If the specific size you’re looking for is not available, we recommend exploring the available options or contacting our customer support for further assistance.

Yes, we provide certificates for diamond purchases. We work with reputable gemological laboratories to ensure the authenticity and quality of our diamonds. Each diamond comes with a certificate that provides details about its characteristics, including the 4Cs (carat weight, colour, clarity, and cut). Please inquire with our sales associates or contact customer service for more information on diamond certificates.

Yes, you can request a specific diamond cut for an engagement ring at Mustafa Jewellery. However, in order to do so, you must purchase the loose stone from Mustafa, and then we will be able to accommodate your desired diamond cut for the ring.

We offer a variety of gold options, including 18K, 14K, 22K, and 24K gold. Our collection features exquisite pieces crafted from different gold carats to cater to various preferences and styles. Please explore our store or contact our customer service for more information on specific gold carats.

Yes, Mustafa Jewellery offers a comprehensive cleaning and maintenance guide tailored to specific gemstones. Our Kundan Care Manual provides detailed instructions on how to properly care for your gemstone jewellery, ensuring its longevity and brilliance.

No, Mustafa Jewellery does not offer a repair or maintenance service for watches.

Yes, you can purchase a gift card from Mustafa Jewellery in the form of a Mustafa Centre voucher, available in denominations of $10, $20, $50, and $100. The gift cards have no expiry date, providing flexibility for your loved ones to choose from a wide selection of exquisite jewellery and accessories at their convenience.

At Mustafa Jewellery, we offer the option of trading in or reselling your old jewellery; however, this service is subject to our terms and conditions. We encourage you to visit our store or contact our customer service to learn more about the specific requirements and eligibility criteria for trade-in or resale.

No, Mustafa Jewellery does not offer gift wrapping services at this time.

At Mustafa Jewellery, we offer a range of chain lengths for necklaces, spanning from 14 inches to 34 inches, allowing you to choose the perfect length that suits your preferences and needs.

No, Mustafa Jewellery does not currently provide a jewellery size guide. For any inquiries or assistance regarding jewellery sizing, please feel free to contact our customer support, and we will be more than happy to help you find the perfect fit for your purchase.

No, Mustafa Jewellery does not offer professional cleaning services. However, we do provide a range of high-quality cleaning products that are specifically designed to keep your jewellery looking its best.

Yes, you can purchase loose gemstones, and each gemstone comes with a certificate of authenticity to ensure its genuineness and quality.

Yes, we offer an exchange policy. Customers can exchange their purchase within 7 days of the original purchase date, provided the item has the original tag attached. However, please note that certain terms and conditions do apply.

After the 7 days, we will buy back the gold at a 10% discount, i.e. at a price that is 10% less than the prevailing gold price. Your 8% GST cost will also be reimbursed.

Yes, we offer an instalment payment plan. Customers are required to make a 50% upfront payment. The jewellery piece will be then kept in a locker. The remaining payment must be completed within 6 months, after which you can collect the desired piece of jewellery.

Mustafa Jewellery is open from 10 AM to 9 PM everyday. We are open throughout the year, including weekends and public holidays.

Mustafa Jewellery is located at 145 Syed Alwi Road, Basement 1 of Mustafa Centre in the new wing. You can also find our showroom at Spa Building #01-01, 5 Verdun Rd, a short distance from the Mustafa Centre.

We assure that our products meet the stated quality standards in terms of purity, but it does not cover any manufacturing defects or issues that may arise after the purchase. If you encounter any issues with the product due to manufacturing faults, you may not be eligible for a replacement or repair under our warranty policy. Please refer to the individual product details or contact our customer service for more information.

At Mustafa Jewellery, we currently do not offer engraving services for the jewellery purchased from our store.

At Mustafa Jewellery, we offer a diverse range of exquisite jewellery, from classic to trendy styles, catering to various occasions.

No, Mustafa Jewellery does not offer customisation options. Our collection features a wide range of exquisite jewellery pieces, but customisation services are currently not available.

We currently do not have an option for online purchases. As of the moment, we are committed to offering our valued customers a personalised and engaging experience at our physical store in Singapore. We warmly invite you to visit our store to explore our wide range of designs and receive expert guidance from our dedicated team.

Yes, we offer resizing and repair services; however, the availability of these services depends on the item in question. Please reach out to our customer service team or visit one of our stores to inquire about the specific item you wish to resize or repair, and our experts will be delighted to assist you accordingly.

Yes, we provide a certificate of authenticity for our products, only for diamonds, platinum, and loose precious stones. However, please note that this certificate is not provided for precious stone jewellery.

We offer a variety of payment options to make your shopping experience convenient and secure. However, please note that currently, we do not accept PayNow and PayLah as payment methods. Nevertheless, you can still make payments using other popular methods such as credit/debit cards, cash, or online banking.

Yes, we offer financing options through credit card instalments, allowing customers to opt for convenient payment plans of 12 or 24 months, depending on the bank they are associated with.