Buy Back Policy

eligibility

1. To be eligible for the buyback program, the item must have been originally purchased from Mustafa Jewellery. Proof of purchase, such as a valid receipt or invoice, is required.
2. The buyback policy applies to gold, silver, and diamond jewellery only. Other items, such as watches, accessories, or custom-made jewellery, may not be eligible for buyback. Please inquire with our customer service representatives for specific details.
3. The item being returned must be in its original condition, without any alterations, damage, or signs of wear and tear.

time frame

1. The buyback policy is applicable within a specified timeframe from the original purchase date. This timeframe may vary depending on the item. Please refer to the product details or contact our customer service representatives for specific information.
2. The buyback amount may be subject to market conditions and fluctuations in gold, silver, and diamond prices.

Evaluation and Valuation

1. All items will undergo a thorough evaluation process by our expert gemologists and appraisers to determine the current value.
2. The buyback value will be calculated based on the prevailing market rates for gold, silver, and diamonds, considering factors such as purity, weight, and quality.
3. Mustafa Jewellery reserves the right to determine the final buyback amount based on the evaluation results.

Return Process

1. To initiate the buyback process, customers must contact Mustafa Jewellery’s customer service team or visit our physical store for further instructions.
2. Customers are responsible for providing all necessary documentation, including proof of purchase, identification, and any other requested information.
3. Once the evaluation is complete, Mustafa Jewellery will provide the customer with the buyback amount, which can be redeemed as store credit or refunded in the original form of payment, subject to applicable terms and conditions.
4. Customers can exchange their purchase within 7 days of the original purchase date, provided the item has the original tag attached. However, please note that certain terms and conditions do apply. After 7 days, we will buy back the gold at a 10% discount, i.e. at a price that is 10% less than the prevailing gold price. Your 8% GST cost will also be reimbursed.

Exceptions

1. Mustafa Jewellery reserves the right to refuse or modify the buyback request in cases where the item does not meet the eligibility criteria or shows signs of damage, alteration, or wear and tear.
2. The buyback policy does not cover jewellery that has been tampered with, repaired by an external party, or has missing stones.
3. Custom-made or personalized jewellery items may not be eligible for buyback. Please consult with our customer service representatives for further information.

Discretion

Mustafa Jewellery holds the right to exercise discretion in exceptional cases, making decisions outside the scope of this policy to ensure fair and satisfactory resolutions for our customers.